|
Tutu FAQ's
How much is shipping at your tutu boutique? TOP
All of our items are shipped via USPS mail. One item is $6, each additional product is $3 to ship. How long will it take to make my order? TOP
All of our tutu's are handcrafted as ordered. Due to the custom nature of our tutu's, please allow 2 weeks to make and ship out your order. If you need your item sooner for those special occasions. Please contact us before placing your order. We do bill your credit card at the time of purchase. How are your Tutus and Products packaged? TOP
All of our tutu's are packaged in sturdy boxes with pretty tissue. If you are sending a tutu as a gift, please let us know! We can enclose a special gift card for you. Do you offer custom Tutu orders? TOP
Yes, we will do custom Tutu orders. If you have a special event such as a wedding or pageant, we can customize colors for you. Please Contact Us for details. Do you ship your Tutus Internationally? TOP
Yes, we do ship Internationally. We charge a fee of $15.00. If you have a large order, we charge more to cover the cost of shipping. What forms of Payment do you accept? TOP
We accept all major credit cards including Visa, Mastercard, Discover & American Express. We also accept payments via PayPal. Paypal accounts are free, and you can pay securely using your checking account or credit card. Can I place my Tutu order by phone? TOP
We do not offer phone orders at this time. We are a business operated by stay at home mom's. To keep our product cost low and shipping fast, we ask that you please order via our website. If you have any questions, please email us.Girls tutus, baby tutus, newborn tutus, infant tutus, dance tutu, wedding tutu, flower girl tutu Is your boutique a safe and secure website? TOP
All of our payments are collected on a "Secure" server. When checking out, you will see the address bar on our website will read: https: instead of just http...the "s" stands for secure.
What is your Privacy Policy? TOP
Customer security is a top priority for us. We have taken steps to maintain your privacy. Which includes not selling or renting out our customers information to any company. All information collected is used for proccessing your order only. Do you offer the matching Hair Accessories to your tutus? TOP
We do not sell the hair pieces to our tutus. We have teamed up with our friends at www.PinkBowtique.com to offer matching hair accessories. They have the largest selection on the web! They can also custom make any hair bow to match your tutu order. What is your return policy? TOP
We ask that you be careful in the selection of colors and styles of your order. All of our items are custom handcrafted as ordered. All sales are final on our products, we do not accept returns. Can I rush My Order? TOP
Yes, rush orders are available for a flat rate of $15 per order. Rush orders will ship within 3 business days. Not including shipping time of 2-3 days. Rush orders do not include shipping. It just put's your order ahead of all others.
(We cannot Rush or Overnight International Orders.) Can I Cancel My order? TOP
Due to the custom nature of our work, "All sales are final". Unless we make a mistake in processing your order.
Ballet slippers can be exchanged if needed. |
